Report+Two

Instructional Goal: When experiencing log in or network connectivity problems, the learners will be able to diagnose and implement solutions to the problems without teacher intervention.

Terminal Objective – Given a content area classroom of varying grade levels equipped with a Windows based laptop cart of 30 wireless laptops, learners will diagnose and implement solutions to basic connectivity and login problems without teacher intervention in order to maximize classroom productivity.

Subordinate Performance Objectives – 1. Given an error message or lack of network connectivity on a Windows based wireless laptop, learners will accurately identify the presence of an error. 1.1 Given an error message or lack of network connectivity on a Windows based wireless laptop, learners will assign the error item as a log-in or connectivity error. 2. Given common troubleshooting strategies provided by instructor in list format, learners will select one strategy that matches the error type. 2.1 Given computer error, learners will define basic trouble shooting strategies by listing steps included in strategy execution. 3. Given common troubleshooting strategies provided by instructor in list form, learners will apply the selected strategy to the error to restore computer productivity. 4. Given a Windows based wireless laptop and potential error messages or network status, learners will decide if strategy is successful by verifying a functional network connection or login procedure through productivity of class activities. 4.1 Given a Windows based wireless laptop and potential error messages or network status, learners will apply next selected strategy appropriate for the error item to restore computer productivity.

Objective Assessments

2. Match the correct symptoms from a list to the screenshot after it has been assigned a category. || 2.Finish the following prompt for each screenshot. · This troubleshooting strategy applies to this situation because… ||
 * Subordinate Skill ||  Performance Objective  ||  Parallel Test Item  ||   ||
 * 1 Identify presence of an error || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1 Given an error message or lack of network connectivity on a Windows based wireless laptop, learners will accurately identify the presence of an error. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Given a screenshot of a computer at various stages of performance or lack of performance due to error, identify presence of an error. ||
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1.1 Assign error item as login or connectivity || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1.1 Given an error message or lack of network connectivity on a Windows based wireless laptop, learners will assign error item as a login or connectivity error. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1. Given a screenshot of potential error, select correct category, login or network.
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2 Identify common troubleshooting strategy for error item || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2.Given common troubleshooting strategies provided by instructor in list format, learners will select one strategy that matches the error item. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1. Given a screen shot of potential error, select appropriate common trouble shooting strategy from graphic organizer for application.
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2.1 Define basic troubleshooting strategies for error item || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2.1 Given computer error, learners will define basic trouble shooting strategies by listing steps included in strategy execution. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.5in;">List steps included in each strategy execution. ||
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">3 Apply one strategy appropriate for error item || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">3 Given common troubleshooting strategies, learners will apply the selected strategy to the error to restore computer productivity. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">List the steps required for the execution of strategy. ||
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">4. Verify function of network connection or login procedure || Given a Windows based wireless laptop and potential error message or network status, learners will decide if strategy is successful by verifying a functional network connection or login procedure. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">Define indicator that network is functioning. ||
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">4.1 Apply new common troubleshooting strategy appropriate for error item || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">4.1 Given a Windows based wireless laptop and potential error message or network status, learners will apply next selected strategy appropriate for error item to restore computer productivity. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">List the next steps if original strategy proves unsuccessful. ||  ||   ||   ||

<span style="font-family: 'Matura MT Script Capitals'; font-size: 14pt; line-height: 115%; margin: 0in 0in 10pt;">Instructional Sequence


 * <span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Cluster || <span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Subordinate Skills || <span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Objectives ||  ||
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1 || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1.Given an error message or lack of network connectivity on a windows based wireless laptop, learners will accurately identify the presence of an error. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1. Given a screenshot of a computer at various stages of performance or lack of performance due to error, accurately identify presence of an error. ||
 * ^  || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1.1 Assign error item as a login or connectivity error. || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">1.1 Given an error message or lack of network connectivity on a laptop, learners will assign error item as a login or connectivity error. ||
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2 || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2 Identify common troubleshooting strategy for error item || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2.Given common troubleshooting strategies provided by instructor in list format, learners will select one strategy that matches the error item. ||
 * ^  || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2.1 Define steps of basic troubleshooting strategy || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">2.1 Given computer error, learners will define basic trouble shooting strategies by listing steps included in strategy execution. ||
 * ^  || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">3 Apply one strategy || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">3 Given common troubleshooting strategies, learners will apply the selected strategy to the error to restore computer productivity. ||
 * ^  || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">4. Verify functional network connection or login procedure || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">4. Given a laptop and potential error message or network status, learners will decide if strategy is successful by verifying a functional network connection or login procedure. ||   ||   ||   ||
 * ^  || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">4.1 Apply next common troubleshooting strategy appropriate for error item || <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">4.1 Given a laptop and potential error message or network status, learners will apply next selected strategy appropriate for error item to restore computer productivity or login procedure. ||   ||

<span style="font-family: 'Matura MT Script Capitals'; font-size: 14pt; line-height: 115%; margin: 0in 0in 10pt;">Pre-instructional Activities <span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Motivation

· <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Attention o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">In order to gain learner attention, the instructor will participate in a roleplaying activity. The instructor will have a laptop set up in front of him or her as the learners would, ready to log in for classroom instructional activity. The instructor will display much distress in front of the class at technology failure. The instructor will get more upset as he or she realizes that he or she does not know what to do. Finally, the instructor will call upon the class for possible solutions not expecting many viable suggestions. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Relevance o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">The instructor will then ask how many learners have ever been in a similar situation and listen to learner response. o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">The instructor will ask learner to detail the consequences of similar situations expecting such answers as personal distress, wasted time, and poor grades. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Confidence o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">The instructor will inform the class that with a little training that they will be able to create solutions to problems like these quickly with positive results. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Satisfaction
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">The instructor will explain that by being able to correct technology issues on their own, learners will reverse the negative consequences mentioned above. Their distress levels will decrease and productivity and grades will go up all with a few clicks of a mouse

<span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Learner Objectives · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">The instructor will inform learners that as a result of the training they will be able to   o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Identify common error items. o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Recognize and apply common troubleshooting techniques to correct common technology errors.

<span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Entry Skills · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will be able to apply basic computer vocabulary in authentic situations. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will be able to control the computer through manipulation of accessories (i.e. mouse and keyboard). · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will be able to control computer through application of basic computer functions such as power button and start menu.

<span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Recall of Prerequisite Skills · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will label a diagram of a Thinkpad Laptop with key provided vocabulary. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Vocabulary will be provided and will include o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Mouse o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Keyboard o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Start Menu o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Control Panel o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">USB Port o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Power Port o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Power Button o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Screen o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Internet Explorer Icon o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">My Documents Folder Icon o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Internet Access Indicator

<span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Learner Groupings · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will be grouped in by grade level in content specific classrooms equipped with 30 Windows based wireless laptops.

<span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Media Selection

· 30 <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Windows based laptops with wireless access · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Windows based laptop with wireless access and ActivStudio Software connected to projector · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Promethan Board

<span style="font-family: 'Matura MT Script Capitals'; font-size: 14pt; line-height: 115%; margin: 0in 0in 10pt;"> Content Presentation & Learner Participation <span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Pretest <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;"> 1. The learner will be given various screen shots of errors and asked to select a strategy from a list that would correct each error. 2. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will then explain their choice by finishing the following prompt. o <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">This troubleshooting strategy applies to this situation because …

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 1in; text-indent: -0.25in;"> <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 0px; margin: 0in 0in 10pt 1in; overflow: hidden; text-indent: -0.25in;">

<span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Cluster 1: Error Categories Environment · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Content specific classroom equipped with 30 Window based wireless laptops. Time · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">One 30 minute session in content specific classroom equipped with 30 Windows based wireless laptops.

Instructional Strategy & Learner Participation

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will display various screenshots on the Promethean board of computers is varying stages of productivity or lack of productivity due to errors. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">2. Learners will be asked to raise a green index card if no error is present on the screenshot and a red index card if an error is present. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">3. Instructor will ask for any examples of learner’s previous interaction with login or connectivity errors. Instructor will listen to learner response and record responses on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">4. Instructor will record the symptoms of each type of error, login and connectivity on a copy of the error categories chart projected on the Promethean Board. He or she will list them orally as they are written on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">5. Learners will record information about error categories and symptoms in an error category chart. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">6. Based on error category symptoms lists, learners will define error categories independently. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 0.5in; text-indent: -0.25in;">7. Instructor will ask for learners to share individual definitions in order to compile a definition generalization. Definition generalization will be recorded on the Promethean Board.

Examples · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Error Category Chart <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 0px; margin: 0in 0in 10pt 0.5in; overflow: hidden; text-indent: -0.25in;">



Student Groupings · <span style="font-family: 'Cambria','serif';">Learners will be grouped in by grade level in content specific classrooms equipped with 30 Windows based wireless laptops.

Media Selections

· <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">30 Windows based laptops with wireless access · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Windows based laptop with wireless access and ActivStudio Software connected to projector · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Promethan Board

Assessment: Practice Test · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Given a screenshot of potential error, select correct category. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Match the correct symptoms from a list to the screenshot after it has been assigned a category. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 38.25pt; text-indent: -0.25in;">

Feedback

· <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Correct assignment of error item and symptoms to provided screenshot. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Leaners will display less time off task during instructional activities due to effective diagnosis of errors.

<span style="font-family: 'Matura MT Script Capitals'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Cluster 2: Strategy Choice, Application and Assessment Environment

· <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Content specific classroom equipped with 30 Windows based wireless laptops. Time · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Three 45 minute sessions for each login error strategy. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Three 60 minute sessions for each connectivity error strategy. Instructional Strategy & Learner Participation Login Errors

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will verbally identify the strategy names for correcting login errors. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record strategy names on graphic organizer projected on Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 0.75in; text-indent: -0.25in;">b. Learners will record strategy names written on Promethean Board on graphic organizer.
 * <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt;">Naming Errors

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt;">Strategy #1: Proofreading Username and Password <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will demonstrate strategy #1 for verifying username and password credentials: Proofreading Username and Password. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. While instructor demonstrates strategy, learners will individually record a list of steps included in strategy execution. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will discuss their list with another learner sitting next to them. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">c. Learners will share their lists with the instructor. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">d. Instructor will record learner observations on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">e. Learners will record steps of strategy execution written by the instructor on the Promethean Board on their graphic organizers. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">2. After strategy application, instructor will verbally define the indicator that proves the success of the strategy. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the definition of the indicator that proves the success of the strategy on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the definition of the indicator that proves the success of the strategy on the graphic organizer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">3. Instructor will verbally define the next steps if indicator proves that strategy was unsuccessful. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the next steps if indicator proves that strategy was unsuccessful on graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 0.75in; text-indent: -0.25in;">b. Learners will record the next steps if indicator proves that strategy was unsuccessful on the graphic organizer.

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt;">Strategy #2: Checking Caps Lock <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will demonstrate strategy #2 for verifying username and password credentials: Checking Caps Lock. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. While instructor demonstrates strategy, learners will individually record a list of steps included in strategy execution. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will discuss their list with another learner sitting next to them. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">c. Learners will share their lists with the instructor. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">d. Instructor will record learner observations on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">e. Learners will record steps of strategy execution written by the instructor on the Promethean Board on their graphic organizers. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">2. After strategy application, instructor will verbally define the indicator that proves the success of the strategy. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the definition of the indicator that proves the success of the strategy on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the definition of the indicator that proves the success of the strategy on the graphic organizer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">3. Instructor will verbally define the next steps if indicator proves that strategy was unsuccessful. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the next steps if indicator proves that strategy was unsuccessful on graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the next steps if indicator proves that strategy was unsuccessful on the graphic organizer.

<span style="font-family: 'Cambria','serif'; margin: 0in 0in 10pt;">Strategy #3: Retyping Credentials <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 40.5pt; text-indent: -0.25in;">1. Instructor will demonstrate strategy #3 for verifying username and password credentials: Retyping Credentials. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. While instructor demonstrates strategy, learners will individually record a list of steps included in strategy execution. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will discuss their list with another learner sitting next to them. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">c. Learners will share their lists with the instructor. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">d. Instructor will record learner observations on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">e. Learners will record steps of strategy execution written by the instructor on the Promethean Board on their graphic organizers. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 40.5pt; text-indent: -0.25in;">2. After strategy application, instructor will verbally define the indicator that proves the success of the strategy. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 58.5pt; text-indent: -0.25in;">a. Instructor will record the definition of the indicator that proves the success of the strategy on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 58.5pt; text-indent: -0.25in;">b. Learners will record the definition of the indicator that proves the success of the strategy on the graphic organizer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 58.5pt; text-indent: -0.25in;">c. Instructor will verbally define the next steps if indicator proves that strategy was unsuccessful. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 40.5pt; text-indent: -0.25in;">3. Instructor will record the next steps if indicator proves that strategy was unsuccessful on graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will record the next steps if indicator proves that strategy was unsuccessful on the graphic organizer. ||

Connectivity Errors

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will verbally identify the strategy names for correcting connectivity errors. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">2. Instructor will record strategy names on graphic organizer projected on Promethean Board. <span style="font-family: 'Cambria','serif';">3. <span style="font-family: 'Cambria','serif'; font-size: 10pt;">Learners will record strategy names written on Promethean Board on graphic organizer <span style="font-family: 'Cambria','serif';">.
 * || <span style="font-family: 'Cambria','serif'; line-height: normal; margin: 0in 0in 0pt;">Naming Errors

<span style="font-family: 'Cambria','serif'; line-height: normal; margin: 0in 0in 0pt;">Strategy #1: Check Wireless Switch <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will demonstrate strategy #1 for verifying network connectivity: Check Wireless Switch. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. While instructor demonstrates strategy, learners will individually record a list of steps included in strategy execution. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will discuss their list with another learner sitting next to them. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">c. Learners will share their lists with the instructor. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">d. Instructor will record learner observations on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">e. Learners will record steps of strategy execution written by the instructor on the Promethean Board on their graphic organizers. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">2. After strategy application, instructor will verbally define the indicator that proves the success of the strategy. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the definition of the indicator that proves the success of the strategy on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the definition of the indicator that proves the success of the strategy on the graphic organizer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">3. Instructor will verbally define the next steps if indicator proves that strategy was unsuccessful. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the next steps if indicator proves that strategy was unsuccessful on graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the next steps if indicator proves that strategy was unsuccessful on the graphic organizer.

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">Strategy #2: Synchronize Computer <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will demonstrate strategy #2 for verifying network connectivity: Synchronize Computer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. While instructor demonstrates strategy, learners will individually record a list of steps included in strategy execution. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will discuss their list with another learner sitting next to them. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">c. Learners will share their lists with the instructor. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">d. Instructor will record learner observations on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">e. Learners will record steps of strategy execution written by the instructor on the Promethean Board on their graphic organizers. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">2. After strategy application, instructor will verbally define the indicator that proves the success of the strategy. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the definition of the indicator that proves the success of the strategy on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the definition of the indicator that proves the success of the strategy on the graphic organizer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">3. Instructor will verbally define the next steps if indicator proves that strategy was unsuccessful. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the next steps if indicator proves that strategy was unsuccessful on graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the next steps if indicator proves that strategy was unsuccessful on the graphic organizer.

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt;">Strategy #3: Restarting Computer <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">1. Instructor will demonstrate strategy #3 for verifying network connectivity: Restarting Computer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. While instructor demonstrates strategy, learners will individually record a list of steps included in strategy execution. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will discuss their list with another learner sitting next to them. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">c. Learners will share their lists with the instructor. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">d. Instructor will record learner observations on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">e. Learners will record steps of strategy execution written by the instructor on the Promethean Board on their graphic organizers. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">2. After strategy application, instructor will verbally define the indicator that proves the success of the strategy. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the definition of the indicator that proves the success of the strategy on the graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">b. Learners will record the definition of the indicator that proves the success of the strategy on the graphic organizer. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.5in; text-indent: -0.25in;">3. Instructor will verbally define the next steps if indicator proves that strategy was unsuccessful. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: normal; margin: 0in 0in 0pt 0.75in; text-indent: -0.25in;">a. Instructor will record the next steps if indicator proves that strategy was unsuccessful on graphic organizer projected on the Promethean Board. <span style="font-family: 'Cambria','serif';">b. <span style="font-family: 'Cambria','serif'; font-size: 10pt;">Learners will record the next steps if indicator proves that strategy was unsuccessful on the graphic organizer. ||  ||

Examples · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Strategy & Steps Graphic Organizer

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 0.5in; text-indent: -0.25in;"> Student Groupings · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Learners will be grouped in by grade level in content specific classrooms equipped with 30 Windows based wireless laptops.

Media Selections

· <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Windows based laptops with wireless access · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Windows based laptop with wireless access and ActivStudio Software connected to projector · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Promethan Board

Assessment: Imbedded Posttests

<span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt;">These tests are to be administered after instructor of each strategy. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Given a screen shot of each potential error <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 1in; text-indent: -0.25in;">1. Select appropriate common troubleshooting strategy from graphic organizer for application. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 1in; text-indent: -0.25in;">2. Finish the following prompt for each screenshot. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">This troubleshooting strategy applies to this situation because… <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 0pt 1in; text-indent: -0.25in;">3. List the steps required for the execution of the strategy. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 1in; text-indent: -0.25in;">4. List the next steps to be executed if original strategy proves unsuccessful. <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt 74.25pt; text-indent: -0.25in;"> Feedback

· <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Correct selection of common troubleshooting strategy according to screen shot. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Correct explanation of reasoning behind strategy selection. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Correct list of steps required for the execution of the strategy. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Correct list of the next steps to be executed if the original strategy proves unsuccessful. · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Leaners will display less time off task during instructional activities due to independent implementation of troubleshooting strategy.

Follow-through Skills

Memory Aid · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Reference to completed graphic organizer.

<span style="font-family: 'Matura MT Script Capitals'; font-size: 10pt; line-height: 115%; margin: 0in 0in 10pt;">Transfer Strategy · <span style="font-family: 'Cambria','serif'; font-size: 10pt; line-height: 115%;">Use of troubleshooting skills in a different classroom equipped with Windows based wireless laptops. Classroom is of a different content area or grade level.